Insurance & Billing

Medisave can be used at all public and private healthcare institutions, provided you are a Singapore Citizen or a Permanent Resident in Singapore with an existing Medisave account. The MediSave Withdrawal Limits are generally sufficient to cover the medical costs incurred if you stay in a B2 or C ward in a public hospital. However, if you choose to switch to a ward type (B1 and above) or to a private hospital, you may be required to pay additional cash to settle the bill.

For more information and tailored advice on your medical and financial claims, please speak to our staff to learn more.

Our clinic can assist you with any financial queries regarding your investigations or procedures. To ensure a seamless and cashless payment experience, please check with your insurer and inform our staff prior to your procedure about the various personal and company medical insurance plans you hold.

Should your condition entitle you to an insurance claim, our staff will assist you in applying for a Letter of Guarantee from the relevant insurance partners, who will make the payment on your behalf once it has been approved.

Please approach our staff at the clinic on your visit if you have other financial concerns, or speak to our team at +65 6956 6588 or +65 8877 3318 for further assistance.

We works with most major insurance partners AXA, AIA, Aviva, NTUC Income, Tokio Marine and Prudential. If you have any queries regarding our personal and company insurance benefits, feel free to consult our staff for more information. We can also assist you in applying for a Letter of Guarantee from the relevant insurance partners to help ensure a smooth and worry-free medical journey with us.

Our team endeavours to provide you with the financial counselling you need before your procedure. If you have any queries regarding the financing options and assistance available for your treatment—whether it involves personal or company health insurance, Medisave, Integrated Shield Plans, or the Medishield plan—we advise you to bring the relevant documents during your visit to the clinic for a comprehensive breakdown and explanation of your claims.

If you have any questions about your condition or the available financial options, our team is here to help.

In general, you can submit your claims to multiple insurers, but the total payout from the combination of policies is limited to your actual medical expenses. Due to claims-based pricing from some IP insurers, it is advisable to claim from other insurances first (e.g. employers’ group medical insurance, personal hospital income insurance, etc.).

This can vary significantly from person to person, so please discuss your individual circumstances with your insurer or financial adviser.

Medical insurance coverage will vary depending on the patient’s individual medical insurance and, if applicable, their company’s medical insurance.